Terms & Conditions

Contract & Acceptance

1.1 Legally Binding Agreement

These Terms and Conditions constitute a legally binding contract between the Client and the Company. By requesting a booking, making a payment, or participating in any tour arranged by us, you confirm your acceptance of these terms on behalf of yourself and all persons named in your booking.

1.2 Group Bookings

If you are booking on behalf of multiple travelers, you warrant that you have the authority to accept these terms on their behalf, and all members of your party agree to be bound by them.

1.3 Booking Confirmation

A booking is accepted and becomes valid only from the date when the Company issues a written confirmation email or invoice to the Client. At this point, the contract between the Company and the Client comes into existence.

1.4 Eligibility

By booking with us, you confirm that you are at least 18 years of age. If you are under 18, you must be accompanied by a parent or legal guardian who accepts these terms on your behalf.

Booking & Payment Terms

2.1 Deposit Requirements

To secure a booking, the Client must pay a non-refundable deposit as follows:

2.2 Final Payment

2.3 Payment Methods

The Company accepts the following payment methods:

• Bank Transfer / Wire Transfer: Client bears all bank, intermediary, and currency conversion charges. The amount received by us must equal the full invoice amount. Payment confirmation (bank receipt or remittance slip) must be emailed to the Company.
• Cash: Cash payments are accepted upon arrival or during the tour, subject to prior arrangement. Clients are advised to carry funds in local currency or widely accepted foreign currency (USD/EUR/GBP) for exchange.

2.4 Payment Confirmation

Clients must email the bank reference number, transaction ID, or remittance slip after initiating payment. The Company is not responsible for delays, errors, or losses during the payment transfer process.

2.5 Currency

All prices are quoted in USD/INR/EUR unless otherwise stated. Payments made in other currencies will be converted at the prevailing exchange rate, and any shortfall due to exchange rate fluctuations must be borne by the Client.

Cancellation & Refund Policy

3.1 Cancellation by Client

All cancellation requests must be submitted in writing via email to the Company. The cancellation effective date is the date the written notice is received by us.

3.2 Cancellation Charges

Cancellation charges are calculated as a percentage of the total tour cost:

3.3 Refund Processing

Approved refunds will be processed within 15–30 business days, depending on banking procedures. Refunds will be made via bank transfer to the originating account.

3.4 Non-Refundable Items

The following items are strictly non-refundable under any circumstances:

• Deposit amount
• Domestic and international airfare (if booked by us)
• Train tickets
• Permits and entry fees (once purchased)
• Peak season surcharges (Christmas, New Year, festivals)
• Travel insurance premiums

3.5 Postponement / Date Change

Clients may request to postpone their trip instead of canceling, subject to the following:

• Written notice must be received at least 30 days prior to departure
• The deposit will be transferred to the new booking
• Any price difference for the new dates must be paid by the Client
• Only one date change is permitted per booking

Cancellation by Company

4.1 Company-Initiated Cancellation

The Company reserves the right to cancel any tour prior to departure due to:

• Insufficient number of participants to operate the tour
• Operational or logistical reasons
• Reasons beyond our control (see Force Majeure section)

4.2 Company Obligations Upon Cancellation

If the Company cancels a tour (excluding Force Majeure events):

• We will offer an alternative tour of similar value, if available; OR
• Full refund of all monies paid directly to the Company for the tour

4.3 Limitation of Liability

The Company shall not be liable for any incidental expenses or consequential losses incurred by the Client as a result of a cancelled tour, including but not limited to non-refundable international flights booked independently, visa fees, vaccination costs, travel gear or equipment purchases, lost wages or vacation days.

Force Majeure

5.1 Definition

Force Majeure means any event beyond the reasonable control of the Company, including but not limited to:

• Acts of God (earthquakes, floods, landslides, natural disasters)
• War, terrorism, civil unrest, riots, insurrection
• Pandemics, epidemics, public health emergencies
• Government actions, regulations, travel bans, or restrictions
• Strikes, lockouts, or industrial disputes
• Adverse weather conditions
• Flight cancellations or airspace closures
• Technical or mechanical failures of transportation

5.2 Consequences of Force Majeure

Prior to Departure: The Company may cancel the tour. Clients will be offered either a Future Travel Credit (valid for 24 months) or a refund (at the Company's sole discretion), minus any non-recoverable costs already incurred by the Company on behalf of the Client.

During Tour: The Company may alter or curtail the itinerary, arrange early return, or cancel remaining services without any refund obligation.

5.3 Extraordinary Circumstances

If unavoidable and extraordinary circumstances arise at the destination that significantly affect the performance of the tour, the Company will work with Clients to find reasonable solutions, but shall not be liable for refunds beyond monies recoverable from third-party suppliers.

Itinerary Changes & Flexibility

6.1 Pre-Departure Changes

The Company reserves the right to make alterations to itineraries before departure due to unforeseen circumstances. Clients will be informed of significant changes as soon as reasonably possible.

6.2 Post-Departure Changes

Travel in the regions we operate involves inherent unpredictability. The following may necessitate itinerary changes after tour commencement:

• Weather conditions
• Flight/train/ferry delays or cancellations
• Road conditions (closures, landslides, maintenance)
• Political unrest or local disturbances
• Monument/site closure days
• National park/forest reserve availability
• Festival or event-related crowd management

6.3 Company Obligations During Changes

• We will make every reasonable effort to maintain the integrity of the itinerary
• Suitable alternate arrangements will be provided whenever possible
• Additional costs arising from changes may be charged to the Client
• Any cost savings from changes will be refunded to the Client

6.4 No Refund for Unused Services

No refunds will be provided for unused services, missed days, or voluntarily skipped activities due to Client's personal choice, Client's health issues, flight/train delays (unless caused by Company negligence), or Force Majeure events.

6.5 Client Flexibility

The Client acknowledges that the nature of travel requires flexibility and understanding. The Company shall not be liable for any disappointment, loss, or additional expense arising from necessary itinerary alterations.

Client Responsibilities

7.1 Travel Documents

The Client is solely responsible for ensuring they possess all required travel documents before departure:

• Passport valid for minimum 6 months beyond the return date
• Appropriate visas for all countries visited
• Permits required for restricted areas (e.g., trekking permits)
• Vaccination certificates as required by health authorities

7.2 Visa Information

The Company provides general visa guidance based on publicly available information but does not guarantee accuracy or completeness. Clients must verify visa requirements with the relevant embassy or consulate. The Company is not responsible for visa delays, rejections, or denials.

7.3 Denied Entry or Deportation

No refunds shall be granted if a Client is denied entry, deported, or detained at any point due to lack of proper documentation, non-compliance with immigration laws, quarantine or health screening requirements, criminal record or inadmissibility, or providing false information.

7.4 Health and Fitness

• Clients must ensure they possess the necessary health, fitness, and medical clearance for their chosen tour
• Pre-existing medical conditions must be disclosed in writing at the time of booking
• Failure to disclose relevant conditions may result in cancellation without refund

7.5 Conduct During Tour

• Clients must comply with all instructions from tour leaders, guides, and local authorities
• Clients must respect local customs, traditions, and religious practices
• The Company reserves the right to terminate the participation of any Client whose behavior is disruptive, dangerous, or illegal — with immediate effect and without refund

7.6 Minors

All travelers under 18 years of age must be accompanied by a parent or legal guardian who assumes full responsibility for them throughout the tour.

7.7 Personal Belongings

Clients are solely responsible for their personal belongings, luggage, valuables, and travel documents at all times. The Company is not liable for loss, theft, or damage to personal property.

Travel Insurance Mandatory

8.2 Required Coverage

Travel insurance must provide adequate coverage for:

• Personal accident and injury
• Medical expenses (including COVID-19 related treatment)
• Emergency evacuation and repatriation
• Helicopter rescue (mandatory for treks and adventure activities)
• Baggage loss, theft, or damage
• Trip cancellation, interruption, or curtailment
• Personal liability

8.3 Proof of Insurance

• Clients must carry proof of valid travel insurance and produce it upon request
• The Company reserves the right to refuse participation or terminate services for any Client unable to provide proof of adequate insurance, without refund

8.4 No Liability

The Company is not liable for any costs, expenses, or losses arising from inadequate or invalid travel insurance. Clients are advised to carefully review their policy terms, conditions, and exclusions.

Health, Medical Conditions & Evacuation

9.1 Medical Disclosure

Clients must disclose any pre-existing medical conditions, allergies, disabilities, or dietary requirements at the time of booking. This includes but is not limited to:

• Heart conditions
• Respiratory issues (asthma, COPD)
• Diabetes
• Epilepsy
• Mobility impairments
• Mental health conditions
• Pregnancy

9.2 Altitude and Adventure Activities

For tours involving high altitudes (above 2,500m / 8,000ft), trekking, or adventure activities:

• Guides are trained to recognize symptoms of altitude sickness
• Itineraries are designed with proper acclimatization
• If a medical condition is assessed as serious, evacuation will be arranged (costs to be borne by Client's insurance)

9.3 Emergency Evacuation

The Company will make every reasonable effort to assist in emergency situations. However, all costs associated with evacuation, rescue, medical treatment, and transport are the Client's sole responsibility. The Company shall not be liable for delays in evacuation due to weather, terrain, availability of resources, or other factors.

9.4 COVID-19 and Communicable Diseases

Clients acknowledge the inherent risk of exposure to COVID-19 and other communicable diseases. By participating in a tour, Clients voluntarily assume all risks related thereto and agree not to hold the Company liable for any illness, quarantine, or related expenses.

Accommodation

10.1 Accommodation Standards

Accommodation is provided as specified in the itinerary. Hotel ratings mentioned (e.g., 3-star, 4-star, 5-star, heritage, boutique) are based on local classification systems and do not reflect any official international rating or the Company's opinion.

10.2 Alternative Accommodation

If the specified hotel or property is unavailable for any reason, the Company will provide alternate accommodation of a similar or higher standard, subject to availability.

10.3 Check-in / Check-out Times

Standard hotel check-in time is typically 14:00 and check-out is 12:00. Early check-in or late check-out cannot be guaranteed and may incur additional charges payable directly by the Client.

10.4 Room Sharing

If two Clients share a room and one cancels or is a no-show, the remaining Client may be required to pay a single supplement or accept a room change.

10.5 Trekking / Remote Area Accommodation

During treks or tours in remote areas, accommodation may be in basic lodges, tea houses, homestays, or camping as per local standards and availability. Amenities may be limited, and Clients must have realistic expectations.

Transportation

11.1 Vehicles

The Company provides private air-conditioned vehicles for tours as specified in the itinerary. Vehicle type depends on group size:

11.2 Drivers

All drivers are licensed, experienced, and familiar with local routes. Driving hours may be long due to distances and road conditions; Clients should be prepared for extended travel times.

11.3 Flight / Train / River Transport

Where included, flights, trains, ferries, or other transport modes are subject to the terms and conditions of the respective transport providers. The Company is not liable for delays, cancellations, or schedule changes caused by these third parties.

11.4 Mountain Flights (Remote Regions)

In mountain regions where small aircraft or helicopters are used:

• Flights are subject to weather conditions and may be delayed or cancelled at short notice
• The Company will assist with rebooking, but additional costs (including helicopter alternatives) are the Client's responsibility
• No refunds or compensation for missed connecting transport due to flight delays

Liability & Indemnification

12.1 Role as Agent

The Company acts solely as an agent for independent third-party suppliers including but not limited to hotels and accommodations, airlines, railways, and transport companies, local guides and tour operators, restaurants and activity providers, trekking and adventure operators.

12.2 Limitation of Liability

To the maximum extent permitted by law, the Company shall not be liable for any loss, damage, injury, death, delay, or irregularity caused by:

• Any act or omission of third-party suppliers
• Any defect in or failure of any vehicle, equipment, or instrumentality owned or operated by third parties
• Any wrongful, negligent, or arbitrary act or omission of any third party
• Any circumstance beyond the Company's reasonable control

12.3 No Liability for Personal Injury

The Company is not liable for any personal injury, illness, emotional distress, or death sustained during the tour, including accidents during activities (trekking, safaris, water sports, etc.), food poisoning, animal encounters, altitude sickness, or pre-existing medical conditions aggravated during travel.

12.4 Assumption of Risk

Clients acknowledge that travel to certain destinations involves inherent risks, including:

• Physical exertion and challenging terrain
• Unpredictable weather and natural phenomena
• Cultural differences and language barriers
• Political instability and civil unrest
• Crime and petty theft
• Disease and health hazards

By booking with the Company, Clients voluntarily assume all such risks and agree that the Company shall not be liable for any resulting loss, damage, or injury.

12.5 Indemnification

Clients agree to indemnify and hold harmless the Company, its owners, employees, agents, and affiliates from any and all claims, losses, damages, costs, and expenses (including reasonable attorneys' fees) arising out of or related to the Client's breach of these Terms, violation of any law, negligence or willful misconduct, or claims by third parties arising from the Client's actions.

Complaints & Dispute Resolution

13.1 On-Tour Complaints

Any dissatisfaction or complaint during the tour should be reported immediately to the tour leader/guide or to the Company's office via phone or messaging. We will make every reasonable effort to resolve the issue promptly while on tour.

13.2 Post-Tour Complaints

If a complaint cannot be resolved during the tour, Clients must submit a written complaint via email within 14 days of tour completion. Complaints received after this period may not be considered.

13.3 Complaint Processing

The Company will:

• Acknowledge receipt of complaint within 7 business days
• Investigate the matter thoroughly
• Provide a reasoned written response within 30 business days

13.4 Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the country/state where the Company is registered.

13.5 Jurisdiction

Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.

13.6 Mediation and Arbitration

Before initiating legal proceedings, both parties agree to attempt to resolve the dispute through good-faith negotiations and, if necessary, mediation. The Company may, at its sole discretion, agree to binding arbitration in lieu of court proceedings.

Pricing & Surcharges

14.1 Price Guarantee

Prices are confirmed at the time of booking. However, the Company reserves the right to revise prices due to factors beyond our control, including:

• Significant exchange rate fluctuations (greater than 5%)
• Government-imposed taxes, levies, or fees
• Fuel price increases affecting transportation costs
• Airfare or train fare revisions
• Inflation or supplier price increases

14.2 Surcharge Notification

If a price increase exceeds 10% of the total tour cost, Clients will be notified within 14 days and may:

• Accept the surcharge and continue with the booking; OR
• Cancel the booking within 7 days of notification for a full refund

14.3 Peak Season Surcharges

During peak travel periods (including Christmas, New Year, major festivals, and public holidays), seasonal surcharges may apply and will be communicated at the time of booking.

Publicity & Privacy

15.1 Photography and Marketing

The Company may take photographs or videos during tours for promotional and marketing purposes, including website and social media, brochures and printed materials, and advertising. By booking with us, Clients grant the Company permission to use such images without compensation, unless they specifically opt out in writing prior to tour commencement.

15.2 Privacy Policy

Personal information collected during the booking process will be used solely for processing the booking, communicating with the Client, complying with legal requirements, and sharing with third-party suppliers as necessary for tour operations. The Company does not sell or rent personal information to third parties for marketing purposes. Our full Privacy Policy is available on our website.

Amendments & Modifications

16.1 Right to Amend

The Company reserves the right to update, amend, or modify these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting on our website.

16.2 Applicable Version

Clients will be bound by the version of these Terms and Conditions in effect at the time of booking. It is the Client's responsibility to review the current terms before making a booking.

Entire Agreement

These Terms and Conditions, together with the booking confirmation/invoice and any additional written agreements, constitute the entire agreement between the Client and the Company and supersede all prior understandings, representations, or agreements, whether written or oral.