Privacy, protected
like a sacred journey.
At goindianepal.com, safeguarding your personal information is our highest priority. This is how we honor your trust — clearly, transparently, and without compromise.
Information We Collect
When you interact with us — through our website, by phone, email, WhatsApp, or in person — we collect certain information necessary to provide our travel services efficiently and securely.
A. Personal Information You Provide
We collect information that you voluntarily provide when you make a booking or inquiry, sign up for our newsletter, contact us with questions, or participate in surveys and promotions.
| Type of Information | Examples |
|---|---|
| Contact Details | Full name, email address, phone number, postal address |
| Travel Documents | Passport number, nationality, date of birth, visa details |
| Payment Information | Bank transfer details (we do not store credit card information) |
| Travel Preferences | Dietary requirements, accommodation preferences, special needs |
| Emergency Contact | Name and phone number of someone we can contact in an emergency |
B. Information We Collect Automatically
When you visit our website, we may automatically collect certain technical information to enhance your browsing experience:
- IP Address — Your device's unique identifier
- Browser Type — Chrome, Safari, Firefox, etc.
- Device Information — Device model, operating system
- Usage Data — Pages you visit, time spent, referral sources
- Cookies — Small files stored on your device to improve functionality
How We Use Your Information
We use your information strictly for purposes that help us deliver smooth, personalized, and memorable travel experiences.
| Purpose | Description |
|---|---|
| Booking & Reservations | To process inquiries, provide accurate quotes, confirm bookings, and arrange services with hotels, airlines, guides, and transport providers. |
| Permits & Documentation | To obtain trekking permits, national park entries, and other required authorizations (especially for Nepal treks). |
| Communication | To send booking confirmations, itinerary updates, essential travel information, and respond to your inquiries. |
| Payment Processing | To process payments via bank transfer and provide receipts. |
| Customer Support | To assist you before, during, and after your journey. |
| Improving Services | To analyze trends and enhance our website, tours, and customer experience. |
| Legal Compliance | To comply with applicable laws, regulations, and government requirements. |
| Marketing (with consent) | To send promotional offers, newsletters, and travel inspiration — only if you have opted in. Unsubscribe anytime. |
Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), we process your personal information under the following legal bases:
- Performance of a Contract — To fulfill our obligations under our booking agreement with you.
- Legal Obligation — To comply with laws and regulations (e.g., immigration requirements).
- Legitimate Interests — To improve our services, prevent fraud, and ensure security.
- Consent — For marketing communications, which you may withdraw at any time.
Information Sharing & Disclosure
We value your trust and ensure your data is handled with strict confidentiality. We do not sell or rent your personal information to third parties.
We may share your information only in these limited circumstances:
A. With Service Providers (Essential for Your Trip)
To fulfill your travel arrangements, we share relevant information with:
- Hotels, airlines, and transport companies — for reservations
- Local guides and trekking agencies — for tours and treks
- Permit authorities — government bodies requiring documentation (e.g., Nepal Tourism Board, immigration)
B. With Trusted Business Partners
We may engage third-party service providers to assist us in operating our business — IT support and website hosting, email communication services, and analytics providers (e.g., Google Analytics). These partners are contractually obligated to protect your information and use it solely for the agreed purposes.
C. For Legal Reasons
We may disclose your information if required to comply with applicable laws, respond to lawful requests from public authorities, protect our rights or the safety of others, or detect and prevent fraud or security incidents.
International Data Transfers
As a travel company operating in India and Nepal, your information may be transferred to and processed in countries outside your own — including India and Nepal (where our operations are based) and countries where our service providers are located.
When we transfer data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission and compliance with local data protection laws. By providing your information and consenting to this Privacy Policy, you acknowledge and agree to such transfers.
Data Security
We take the security of your personal information seriously and implement appropriate measures to protect it.
| Security Measure | Description |
|---|---|
| Encryption | SSL encryption on our website to protect data during transmission. |
| Secure Storage | Your information is stored on secure servers with access controls. |
| Access Limitations | Only authorized personnel have access to personal data, bound by confidentiality obligations. |
| Regular Reviews | We conduct periodic assessments of our security practices. |
Please remember that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
| Type of Data | Retention Period |
|---|---|
| Booking Records | Retained for a reasonable period after your trip to assist with post-travel inquiries, disputes, or claims. |
| Financial Records | Retained as required by tax and accounting laws (typically 5–7 years). |
| Marketing Data | Retained until you unsubscribe or withdraw consent. |
| Website Analytics | Retained according to our analytics provider's policies. |
When we no longer need your information, we will securely delete or anonymize it.
Your Rights & Choices
Depending on your location, you may have certain rights regarding your personal information:
| Right | Description |
|---|---|
| Access | Request a copy of the personal information we hold about you. |
| Correction | Request correction of inaccurate or incomplete information. |
| Deletion | Request deletion of your information (subject to legal obligations). |
| Restriction | Request that we limit processing of your information. |
| Data Portability | Request transfer of your information to another service provider. |
| Objection | Object to processing based on legitimate interests. |
| Withdraw Consent | Withdraw consent for marketing communications at any time. |
How to Exercise Your Rights
To exercise any of these rights, please contact us using the details in Section 14. We will respond to your request in accordance with applicable laws and within a reasonable timeframe.
Opting Out of Marketing
You can opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly via email or phone.
Cookies & Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and improve our services.
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help us remember your preferences, understand how you use our site, and improve website functionality.
Types of Cookies We Use
| Cookie Type | Purpose |
|---|---|
| Essential Cookies | Required for basic website functionality. |
| Analytics Cookies | Help us understand visitor behavior (e.g., Google Analytics). |
| Functional Cookies | Remember your preferences for a personalized experience. |
You can control or disable cookies through your browser settings. However, disabling cookies may affect certain features of our website. Some browsers transmit "Do Not Track" signals — we currently do not respond to these signals, but we will honor your cookie preferences as set in your browser.
Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children under 18 without verifiable parental consent.
If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately. We will take steps to delete such information from our records.
Links to Third-Party Websites
Our website may contain links to external sites not operated by us — such as hotels, airlines, partner websites, payment processors, or social media platforms.
We have no control over and assume no responsibility for the content, privacy policies, or practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices and services, legal or regulatory requirements, or industry standards.
When we make changes, we will update the "Last Updated" date at the top of this policy, post the revised policy on our website, and notify you of significant changes via email or prominent notice on our site. We encourage you to review this page periodically to stay informed about how we protect your information.
Specific Provisions for Indian & Nepalese Law
For Indian Residents
In compliance with Indian data protection laws, we ensure that your personal information is collected and processed lawfully and fairly. We have implemented reasonable security practices and procedures to protect your data.
For Nepalese Residents
As a company with operations in Nepal, we comply with applicable Nepalese privacy laws and regulations. Your information may be shared with Nepalese government authorities as required for trekking permits, national park entries, and other legal requirements.
Questions about your privacy?
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, we're here to help.